Privacy Policy

1. Introduction

Advanced Instruments is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us.

2. Information We Collect

We only collect information that is necessary to provide our services.

• Your name
• Company name
• Email address
• Phone number
• Information submitted via contact or quote request forms
• Any details voluntarily provided in enquiries or emails

We do not collect payment details through this website.

3. How We Collect Information

We collect personal information when you:

• Submit a contact or quote request form
• Email or call us directly
• Interact with our website

We may also collect basic, anonymous usage data (such as page visits) to help improve the website.

4. How We Use Your Information

Your information is used only to:

• Respond to enquiries
• Prepare quotes or provide services
• Communicate regarding calibration services
• Meet legal or regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.

Information may be stored securely in:

• Email systems
• Internal business records
• Secure cloud services used for business operations

Access is limited to authorised personnel only.

6. Third-Party Services

Our website may use trusted third-party services such as website hosting providers or email service providers. These services are only given access to information required to perform their function and are expected to comply with privacy obligations.

7. Cookies

This website may use basic cookies to improve functionality and user experience. Cookies do not identify you personally and can be disabled through your browser settings if you prefer.

8. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable timeframe.

9. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of other websites.

10. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

This Privacy Policy applies to Advanced Instruments and is governed by applicable Australian privacy laws. Effective date: January 2026